Managed ServicesNetwork & Server Setup
Computer MaintenanceWeb Design & Hosting
Search Engine OptimizationData Backup & Recovery
Security ManagementRemote Support
Business Phone SetupEquipment Leasing

IT Maintenance at a fixed monthly cost.

Managed Services takes the guess work out and gives you a low fixed monthly cost! PlanetCom has your total solution for managed services and support that is customized around the needs of your company.

The expert technicians at PlanetCom will keep your business operating at peak performance. From software installation, to application support and server consulting, PlanetCom’s managed services allow you to concentrate on your business without worrying about the state and dependability of your network when timing is critical to success.

PlanetCom provides both onsite technical support and remote monitoring of managed services for areas in and around Edmonton, Calgary, Sherwood Park, St. Albert, and Fort McMurray areas. We begin with a professional consultation to determine what your network does for you and which methods are best suited to provide the coverage and efficiency that is demanded from it.

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Features

  • Client specific software installations
  • Comprehensive network wiring and installation
  • Information security solutions including firewalls, antivirus, and secure data storage
  • Reliable, high bandwidth email and web hosting
  • Network telecommunications solutions
  • Dependable and friendly systems support

Service Plan Options

We offer a flexible three-tiered Service Plan that can be customized to suit your specific service needs. We are proud partners with reputable technology companies including Intel, HP, Symantec, Microsoft, Lenovo and are one of only a few Cisco Select Partners in Edmonton. Our A+ Certified technicians will do everything in their power to put these quality products and services to work for you!

Bronze Service Plan

PlanetCom managed services

Server Monitoring

24/7 monitoring of the server(s) for critical errors.

Planetcom managed services

Windows Updates

Automated Windows updates on workstations and servers.

PlanetCom managed services

Help Desk Support

Help desk call-in support during business hours (8:30am – 5 pm) Monday to Friday excluding statutory holidays. Limited support between December 24th and January 2nd.

PlanetCom managed services

Backup Report Monitoring

Daily monitoring of backup reports.

Silver Service Plan – Includes everything in the Bronze Plan plus:

PlanetCom managed services

Computer Maintenance

Regular maintenance on workstations which will involve an onsite visit to perform physical check-up. Provided every 4-6 months as required.

PlanetCom managed services

Designated Technical Leader

You will be given a designated technical leader who will be your primary point of contact at our office. They will be the most familiar with your technology needs and direction and will therefor be able to provide customized and consistent service.

PlanetCom managed services

Server Maintenance

Regular maintenance on servers which will involve an onsite visit to perform physical check-up. Provided every 4-6 months as required.

Gold Service Plan – Includes everything in the Bronze & Silver Plans plus:

PlanetCom managed services

Network Delivery Report

Monthly network report delivered be email if requested.

PlanetCom managed services

Server & Computer Rebuilds

We will provide workstation and server rebuilds as long as the equipment was sold and is supported by PlanetCom.

PlanetCom managed services

On-site Technical Support

On-site technical support during business hours (8:30 am – 5 pm) Monday to Friday excluding statutory holidays. Emergency support only between December 27th – 31st.

Don’t hesitate to contact us with any inquiries you may have, we’d love to hear from you!

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